Shipping Policy
SimCoach Store
At SimCoach, we are committed to delivering high-quality medical training models to you as quickly and reliably as possible. Please review our shipping policy below for detailed information about order processing and delivery.
Order Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Locations
- We ship to multiple regions worldwide, including but not limited to: United States, United Kingdom, Europe, Australia, New Zealand, Japan, etc.
- To ensure faster delivery, orders may be shipped from the nearest available warehouse.
Shipping Time & Delivery Estimates
Estimated delivery times vary by destination:
- United States: 5–10 business days
- Europe / UK: 7–12 business days
- Australia / Japan: 7–14 business days
- Other international locations: 10–20 business days
Please note: Delivery times are estimates and may vary due to customs clearance, local courier delays, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.
Shipping Expenses Standards:
· USD $10 /kg for the following regions:
United States (50/62), Australia, New Zealand, United Kingdom, Macau SAR, Philippines, South Korea, Laos, Malaysia, Japan, Taiwan Region, Thailand, Hong Kong SAR, Singapore, Vietnam
· USD $15 /kg for the following regions:
Canada, Austria, Bulgaria, Germany, Russia, France, Czech Republic, Norway, Portugal, Sweden, Slovakia, Spain, Hungary, Italy, China, United Arab Emirates, Kazakhstan, Cambodia, Myanmar, Indonesia, United States (2/62), Brazil, Ireland, Estonia, Belgium, Poland, Denmark, Finland, Netherlands, Croatia, Latvia, Lithuania, Luxembourg, Romania, Switzerland, Slovenia, Ukraine, Greece, Saudi Arabia, Sri Lanka, Turkey, India
· USD $20 /kg for the following regions:
Mexico, Colombia, Chile, Cyprus, Tajikistan, Jordan, Rwanda, South Africa, Nigeria, Oman, Pakistan, Qatar, Nepal, Brunei, Uzbekistan, Egypt, Peru, Iceland
· Other regions:
If you can’t find your country at checkout, please contact us by email to get a shipping quote.
Promotional free shipping (if available) will be clearly displayed on the product or checkout page.
Tracking Information
- Once your order has shipped, a tracking number will be sent to your email within 1–3 business days.
- Tracking updates may take 24–48 hours to appear, depending on the carrier.
Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, or import fees.
- These charges are determined by local authorities and are the responsibility of the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at sales@simcoach.net.
We will be happy to arrange a replacement or refund after verification.
Customer Service is Available
- Email: sales@simcoach.net
- WhatsApp: +86 19860202235 (Miya)
- Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (GMT+8)
(We will get back to you in 1 business day.)
If you have any questions about shipping, feel free to contact us.