Refund & Return Policy

Your satisfaction matters to us. We offer a 7-day return and exchange policy from the date of delivery. Thank you for choosing us. Below are the detailed terms and conditions of our 7-day return and exchange policy:

 

7-Day Return and Exchange Policy

The 7-day return and refund period begins on the date the order is marked as delivered.

 

Eligibility for Return

Unless there is a quality-related issue, to ensure a smooth return process, please make sure your item meets the following conditions:

• The return request is submitted within 7 days of the delivery date.
• The item is unused and in its original condition.
• The product is returned in its original packaging, including all accessories and components.
• The item shows no signs of use, damage, or wear.
• The product is in resalable condition.

We reserve the right to refuse returns that do not meet the above conditions.

 

Non-Returnable Items

We are unable to accept returns for products that show signs of use, damage, wear, or alteration not caused by a verified quality issue. Bulk orders, customized products, clearance or final sale items, and items returned without prior authorization are non-returnable. We appreciate your understanding that certain items cannot be resold once used.

 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at sales@simcoach.net. Kindly provide your order number along with clear photos or videos showing the issue so we can review it promptly.

Once the issue is verified, we will offer an appropriate solution, which may include a replacement or refund, depending on the situation. We will cover the shipping costs for confirmed quality issues or incorrect shipments.

 

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund. If approved, the refund will be processed and credited to your original payment method within 5 business days.

 

Return Process

To return a product, please follow these steps:

1. Contact us: Send your order number and reason for return to sales@simcoach.net
2. Review: We will review your request, usually within 2 business days.
3. Approval: Once your return is approved, we will provide instructions for returning the item.
4. Return the item: Please send the product back to us. Return shipping costs are the responsibility of the customer, unless the return is due to a verified quality issue.
5. Inspection: We will inspect the returned item to ensure it meets our return conditions.
6. Refund: If the item passes inspection, your refund will be processed and credited to your original payment method.

 

Related Info

Company: SimCoach

Address: Building C15,Huachuang Animation Industrial Park, Jinshan Village, Shiqi Town, Panyu District, Guangzhou, Guangdong, CN

Email: sales@simcoach.net

 

Thank you for your understanding. If you have any questions or need further assistance, please don’t hesitate to contact us.