Terms of Service
**Last Updated: August 13, 2026**
# 1. Introduction
Welcome to SimCoach.
These Terms of Service ("Terms") govern your access to and use of the SimCoach website, products, and services.
SimCoach is a brand operated by **Pro-health Product Ltd.**, a professional manufacturer specializing in medical simulation trainers, healthcare education models, and clinical training products.
By accessing our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms.
Website: https://simcoach.net
# 2. Website Use
You agree to use our website only for lawful purposes and in accordance with these Terms.
You may not:
* Use our website for fraudulent activities
* Attempt to gain unauthorized access to our systems
* Interfere with website operation or security
* Copy, reproduce, or misuse website content without permission
We reserve the right to restrict or terminate access to users who violate these Terms.
# 3. Products and Services
SimCoach provides medical simulation training products, educational models, and related healthcare training equipment.
We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information are accurate.
However:
* Product colors may vary slightly due to screen settings
* Product specifications may be updated due to improvements or manufacturing changes
* Images may include product demonstrations or accessories that are not included unless stated in the product description
If you have questions about product details, please contact us before placing your order.
# 4. Orders and Payments
When you place an order through our website, you agree to provide accurate and complete information.
All orders are subject to acceptance and availability.
We reserve the right to:
* Refuse or cancel orders
* Correct pricing errors
* Limit order quantities
* Request additional information before processing an order
Payment must be completed before orders are shipped unless otherwise agreed in writing for approved business accounts.
We accept payment methods displayed during checkout, including credit cards and other available payment providers.
# 5. Pricing and Availability
Prices and product availability may change without prior notice.
We make reasonable efforts to maintain accurate inventory information. However, product availability cannot always be guaranteed.
If a product becomes unavailable after your order is placed, we will contact you and provide appropriate options.
# 6. Shipping and Delivery
Returns and refunds are handled according to our Shipping Policy.
We ship products to customers most countries using trusted logistics providers.
Shipping times are estimates and may vary depending on:
* Destination country
* Customs clearance procedures
* Carrier delays
* Weather or other unexpected circumstances
Customers are responsible for providing accurate shipping information.
SimCoach is not responsible for delays caused by incorrect addresses, customs procedures, or circumstances outside our reasonable control.
# 7. Returns and Refunds
Returns and refunds are handled according to our Return Policy.
Customers should review our Return Policy before purchasing.
Unless otherwise stated:
* Products must meet return eligibility requirements
* Customers may be responsible for return shipping costs in applicable situations
* Refunds will be processed after returned products are received and inspected
For customized OEM/ODM products, additional return restrictions may apply.
# 8. Custom Products and OEM/ODM Services
For customized products, including OEM/ODM projects, customers are responsible for confirming product specifications, designs, logos, and customization requirements before production.
Once production begins, customization changes or cancellations may not be accepted unless agreed by both parties.
# 9. User Accounts
If you create an account on our website, you are responsible for:
* Maintaining the confidentiality of your account information
* Providing accurate account information
* Keeping your login credentials secure
You are responsible for all activities conducted through your account.
# 10. Intellectual Property
All content on the SimCoach website, including but not limited to:
* Product images
* Text
* Logos
* Graphics
* Website design
* Product descriptions
is owned by or licensed to SimCoach and protected by applicable intellectual property laws.
You may not copy, modify, distribute, or use our content without prior written permission.
# 11. User-Submitted Information
If you submit reviews, feedback, comments, images, or other content to us, you grant SimCoach permission to use such content for business and marketing purposes.
You are responsible for ensuring that your submitted content does not violate the rights of others.
# 12. Disclaimer
Our products are designed for educational and training purposes.
Medical simulation products are training aids and are not intended to replace professional medical advice, diagnosis, or treatment.
SimCoach does not guarantee that use of our products will result in certification, professional qualification, or specific training outcomes.
# 13. Limitation of Liability
To the maximum extent permitted by law, SimCoach shall not be liable for indirect, incidental, special, or consequential damages resulting from:
* Use or inability to use our website
* Product use
* Shipping delays
* Third-party services
* Unauthorized access to information
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
# 14. Third-Party Services and Links
Our website may include links to third-party websites or services.
SimCoach is not responsible for the content, availability, or practices of third-party websites.
Your use of third-party services is subject to their own terms and policies.
# 15. Governing Law
These Terms shall be governed and interpreted in accordance with applicable laws.
Any disputes arising from these Terms or your use of our website shall be resolved through appropriate legal procedures.
# 16. Changes to These Terms
We may update these Terms from time to time.
Changes will be posted on this page with an updated revision date.
Your continued use of our website after changes are posted means you accept the updated Terms.
# 17. Contact Us
If you have questions regarding these Terms of Service, please contact us:
Brand: SimCoach (A brand of Pro-health Product Ltd.)
Address: Unit 4C22 1/F.,Wah Shing Centre., No.11 Shing Yip Street, Kwun Tong, Kowloon, HongKong
Email: sales@simcoach.net
Phone: +86 19860202235
Website: https://simcoach.net