Privacy Policy
Last Updated: August 13, 2026
# 1. Introduction
At SimCoach, we respect your privacy and are committed to protecting your personal information.
SimCoach is a brand operated by **Pro-health Product Ltd.**, a professional manufacturer specializing in medical simulation trainers, healthcare education models, and clinical training products.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, request a quotation, create an account, or communicate with us.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Website: https://simcoach.net
# 2. Information We Collect
We may collect different types of information depending on how you interact with our website.
## Information You Provide to Us
When you place an order, create an account, request a quote, contact us, or use our services, we may collect:
* Full name
* Email address
* Phone number
* Billing address
* Shipping address
* Company or organization name
* Account information
* Order details and purchase history
* Product inquiry information
* OEM/ODM customization requirements
* Any information you provide when communicating with us
For business customers, distributors, and educational institutions, we may collect additional information necessary to provide quotations, product support, and business services.
## Information Automatically Collected
When you visit our website, we may automatically collect certain technical information, including:
* IP address
* Browser type
* Device information
* Operating system
* Pages viewed
* Website usage data
* Referral sources
* Date and time of visits
This information helps us analyze website performance, improve user experience, and maintain website security.
# 3. Social Login Information
If you choose to create an account or sign in to our website using a third-party social login service, such as Google, Facebook, or other supported authentication providers, we may receive certain information from that provider.
The information we receive may include:
* Your name
* Email address
* Profile information
* Other information you authorize the third-party provider to share with us
We use this information to:
* Create and manage your account
* Provide convenient account access
* Process and manage your orders
* Provide customer support
* Improve our website services
We do not access or store your social media account passwords.
Your use of third-party login services is also subject to the privacy policies and terms of those third-party providers.
# 4. How We Use Your Information
We may use your personal information for the following purposes:
* Process and fulfill your orders
* Arrange shipment and provide delivery updates
* Respond to customer inquiries and quotation requests
* Provide technical support and customer service
* Manage your account
* Process payments securely
* Improve our website, products, and services
* Analyze website traffic and marketing performance
* Prevent fraud and maintain website security
* Send promotional emails or product updates when you have chosen to receive them
For OEM/ODM customers, we may use your information to communicate about product customization, samples, production requirements, and related services.
# 5. Payment Information
When you make a purchase through our website, your payment information is processed securely through trusted third-party payment providers.
SimCoach does not store or have access to your complete credit card numbers, payment account passwords, or other sensitive payment credentials.
Payment providers process your information according to their own privacy policies and security practices.
# 6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and support our marketing activities.
Cookies may be used for:
* Website functionality
* Shopping cart and checkout services
* Remembering user preferences
* Website analytics
* Advertising performance measurement
* Personalized marketing
We may use third-party services including:
* Shopline analytics tools
* Google Analytics
* Google Ads
* Other marketing and analytics platforms
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
# 7. Third-Party Services
We may use trusted third-party service providers to support our business operations, including:
* Website hosting and e-commerce providers
* Payment processing providers
* Shipping and logistics companies
* Analytics providers
* Marketing and advertising service providers
* Authentication service providers
These third parties only receive information necessary to provide their services and are required to handle your information appropriately.
# 8. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary for legitimate business purposes, including:
* Completing transactions and delivering orders
* Processing payments
* Providing customer support
* Managing website services
* Meeting legal requirements
We take reasonable steps to ensure that third parties protect your personal information.
# 9. International Data Transfers
Because SimCoach serves customers worldwide, your information may be processed, stored, or transferred in countries where our company, service providers, or partners operate.
We take reasonable measures to ensure that your information is handled securely and in accordance with applicable privacy laws.
# 10. Data Retention
We retain your personal information only for as long as necessary to:
* Provide our products and services
* Complete transactions
* Maintain business records
* Resolve disputes
* Comply with legal and regulatory requirements
When information is no longer needed, we will take reasonable steps to delete or anonymize it.
# 11. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, please understand that no method of transmission or storage over the Internet can be guaranteed to be completely secure.
# 12. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of your personal information
* Withdraw consent for certain data processing activities
* Opt out of marketing communications
To exercise your privacy rights, please contact us using the information provided below.
# 13. Children's Privacy
Our website and products are intended for healthcare professionals, educators, institutions, and adult customers.
We do not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
# 14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review the privacy policies of third-party websites before providing personal information.
# 15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Any updates will be posted on this page with the revised "Last Updated" date.
# 16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Brand: SimCoach (A brand of Pro-health Product Ltd.)
Address: Unit 4C22 1/F.,Wah Shing Centre., No.11 Shing Yip Street, Kwun Tong, Kowloon, HongKong
Email: sales@simcoach.net
Phone: +86 19860202235
Website: https://simcoach.net