Shipping Policy

At SimCoach, we aim to provide fast and reliable global delivery. Once your order is placed and payment is confirmed, we will process and ship your order within 1–2 business days.

Orders from the United States are shipped from our US warehouse, while orders from other countries and regions are shipped from our warehouse in Guangzhou, China (factory location).

The estimated transit time is typically 7–14 days, depending on the destination and shipping method. A tracking number will be provided once your order has been shipped.

 

1. Shipping Destinations & Rates

The standard shipping rates are as follows:

8 USD/KG: United State(52/62), Australia, New Zealand, United Kingdom, Philippines, Korea, Laos, Thailand, Indonesia, Vietnam, Macau SAR, Malaysia, Japan, Taiwan Region, Hong Kong SAR, Singapore

10 USD/KG: Canada, Austria, Bulgaria, Poland, Germany, France, Czech Republic, Lithuania, Romania, Portugal, Sweden, Slovakia, Spain, Hungary, Italy, United Arab Emirates, Kazakhstan, Cambodia, Myanmar

15 USD/KG: United States (2/62), Kenya, Colombia, Ireland, Estonia, Belarus, Belgium, Denmark, Finland, Netherlands, Croatia, Latvia, Luxembourg, Norway, Switzerland, Slovenia, Ukraine, Greece, Pakistan, Sri Lanka, Turkey, India

20 USD/KG: Mexico, South Africa, Tanzania, Brazil, Chile, Russia, Cyprus, Saudi Arabia, Brunei, Israel

25 USD/KG: Costa Rica, Nigeria, Argentina, Peru, Qatar, Bangladesh, Nepal, Uzbekistan

Shipping fees are calculated based on the actual product weight and destination. For bulk orders, special shipping requirements, or if your country is not available during checkout, please contact us directly for a customized shipping quote.

 

2. Order Processing Procedure

We process orders as quickly as possible to ensure timely delivery.

For in-stock items, orders will be processed and shipped within 1–2 business days after payment confirmation.

For out-of-stock items or products requiring additional production time, we will contact you via email with the estimated restocking date and expected delivery timeline. You can then decide whether to proceed with the order based on the updated information.

If you have any specific delivery requirements or need an urgent shipment, please contact our team before placing your order, and we will do our best to assist you.

 

3. Shipping Carriers

To provide reliable and efficient delivery, we select shipping carriers based on the package size, weight, and destination.

For small packages, we typically use Yanwen Express for international delivery.

For larger shipments (usually over 3 KG), we work with trusted international carriers, including DHL, UPS, and FedEx, to ensure faster and more reliable transportation.

The final shipping method will be selected based on your order details and destination to provide the best balance of delivery time and shipping cost.

 

4. Tracking Information

Once your order has been shipped, we will provide a tracking number via email so you can monitor your package delivery status.

Please allow 1–3 business days for the tracking information to become active after shipment. If you have any questions about your shipment status, please feel free to contact our customer service team for assistance.

 

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer. SimCoach is not responsible for any customs fees, taxes, or delays caused by customs clearance procedures.

 

6. Expedited Shipping Service

If you need your order urgently, we offer expedited shipping options to help meet your delivery requirements.

Please contact us before placing your order with your required delivery date and destination. Our team will check the available express shipping methods and provide a customized shipping solution based on your order details.

Please note that expedited shipping may require additional charges, and the final delivery time depends on the destination, customs clearance, and the selected shipping carrier.

 

7. Special Shipping Circumstances

a. Damaged or Lost Packages

We carefully inspect and securely pack all orders before shipment to ensure they arrive in good condition. However, packages may occasionally be damaged or lost during international transportation due to circumstances beyond our control.

If your package arrives damaged or you believe it has been lost during transit, please contact us as soon as possible and provide relevant details, including photos of the damaged package or product (if applicable).

We will work with the shipping carrier to investigate the issue and assist in resolving the situation. Depending on the circumstances, we may provide a replacement, reshipment, or other appropriate solution.

b. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order. SimCoach is not responsible for delivery failures, delays, or additional shipping costs caused by incorrect, incomplete, or invalid addresses provided by the customer.

If the package cannot be delivered due to an incorrect address, we will contact the customer via email to confirm the correct shipping information. If the new address is within the same delivery area, we may assist with one-time reshipment arrangements. Any additional shipping costs caused by the address change may be the responsibility of the customer.

c. Customs Delays or Package Held by Customs

International shipments may be subject to customs inspections or clearance procedures, which may cause delays in delivery. Customs processing times and requirements vary by country and are beyond SimCoach’s control.

If your package is held by customs, we will contact you via email to inform you of the situation and provide guidance. In some cases, customers may need to provide additional information or documents to assist with the customs clearance process.

If the customs delay continues for an extended period, please contact us. We will review the situation and work with you to provide a suitable solution, which may include reshipping the order or other available options depending on the circumstances.

 

8. Contact Us for Shipping Assistance

Need Help With Shipping?

If you have questions about shipping options, delivery times, or special requirements, please contact our team. We are happy to help you find the best shipping solution.

• Email: sales@simcoach.net
• WhatsApp: +86 19860202235 (Ruby)
• Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (GMT+8)
  (We will get back to you in 1 business day.)